Our Commitment to Accessibility

At Terra Escapes, we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many available standards and guidelines.

Terra Escapes strives to conform to level Double-A (AA) of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.

Measures to Support Accessibility

Terra Escapes takes the following measures to ensure accessibility of Terra Escapes:

• Include accessibility as part of our mission statement.
• Include accessibility throughout our internal policies.
• Integrate accessibility into our procurement practices.
• Provide continual accessibility training for our staff.
• Assign clear accessibility targets and responsibilities.

Accessibility Features

We have implemented the following features to enhance the accessibility of our website:

• Alternative Text: Providing descriptive alternative text for all meaningful images and non-text content. For example, this image illustrates how we use alt text to describe images.
• Keyboard Navigation: Ensuring that all interactive elements can be accessed and operated using a keyboard alone. You can navigate our site using the 'Tab' key to move between links and form elements.
• Sufficient Color Contrast: Maintaining sufficient color contrast between text and background to ensure readability for users with low vision or color blindness.
• Clear and Consistent Navigation: Providing a clear and consistent navigation structure to help users easily find the information they need. Our navigation menu is always present at the top of the page.
• Resizable Text: Allowing users to resize text without loss of content or functionality. You can use your browser's zoom feature to increase text size.
• Form Labels: Properly labeling form fields to provide context for users filling out forms.
• ARIA Attributes: Using ARIA (Accessible Rich Internet Applications) attributes to provide additional information to assistive technologies.

Known Limitations

Despite our best efforts to ensure accessibility of Terra Escapes, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

1. Third-Party Content: Some of our pages may include content from third-party websites or applications. While we strive to ensure that all third-party content is accessible, we cannot guarantee it. We encourage third-party providers to follow accessibility best practices.
2. Older Documents: Some older documents on our website may not be fully accessible. We are working to update these documents or provide accessible alternatives.

Browser Compatibility

Terra Escapes is designed to be compatible with the following web browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)

While we strive to provide a consistent experience across all browsers, some variations may occur due to browser-specific features or limitations.

Ongoing Efforts

We are continuously working to improve the accessibility of our website. This includes regularly reviewing our content, testing our website with assistive technologies, and providing training to our staff.

Our accessibility efforts are guided by Abigail Johnson, our dedicated Accessibility Officer. Abigail oversees all aspects of web accessibility, ensuring that Terra Escapes remains committed to providing an inclusive online experience.

Formal complaints procedure

If you are unsatisfied with our response, you can file a formal accessibility complaint. Please send your complaint in writing to:

Terra Escapes
Accessibility Complaints Department
42 Maple Avenue, Suite 200
Oakville, ON L6J 2J2

Your complaint should include:

• Your name and contact information
• A clear description of the accessibility issue you encountered
• The URL (web address) of the page where the issue occurred
• Any supporting documentation (e.g., screenshots, error messages)

We will acknowledge receipt of your complaint within 3 business days and will aim to provide a full response within 30 business days. If we require more time to investigate your complaint, we will notify you of the revised timeline.

We are committed to resolving all accessibility complaints fairly and efficiently.

Third-party websites

Throughout this website, you will find links to third-party websites. These links are provided for your information and convenience only. Terra Escapes has no control over the content or accessibility of these websites and accepts no responsibility for them.

When you click on a link to a third-party website, you will be subject to the terms of use and privacy policies of that website. We encourage you to review these policies before using the website.

If you encounter any accessibility issues on a third-party website, we recommend contacting the website owner directly to report the issue.

Page Structure

We've designed our pages with a clear and logical structure using semantic HTML5 elements such as

Headings (

to

) are used to organize the content and create a heading hierarchy. This allows users to easily scan the page and jump to the sections that are most relevant to them. We ensure that headings are used in a logical order and that they accurately describe the content that follows.

Lists (

,
, and

) are used to present information in a structured and organized manner. This makes it easier for users to understand relationships between items and to navigate the content.

Text Alternatives

We understand that not all users can see images, so we provide text alternatives (alt text) for all images and other non-text content on our website. Alt text should accurately describe the image and its purpose within the context of the page.

For complex images, such as charts and graphs, we provide detailed descriptions in the surrounding text or in a separate link. This ensures that all users have access to the information conveyed by the image.

For decorative images that do not convey any meaningful information, we use null alt text (alt="") to indicate that they should be ignored by assistive technologies.

JavaScript

While our website primarily works without JavaScript, some interactive features may require JavaScript to function properly. We strive to ensure that these features are also accessible to users who have JavaScript disabled or who are using assistive technologies that do not support JavaScript.

We use ARIA attributes to provide additional information to assistive technologies about the state and behavior of JavaScript-enhanced elements. This helps users understand how to interact with these elements even if they cannot see the visual cues.

We also ensure that any JavaScript code we use is written in a way that is compatible with assistive technologies and that it does not introduce any accessibility barriers.