Privacy Policy
At Luminous Lens Photography, located in Chicago, Illinois, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us. This policy is effective as of January 1, 2025.
1. Information We Collect
We collect various types of personal information to provide and improve our services. The information we collect depends on how you interact with us. This may include:
- Contact Information: This includes your name, email address, phone number, and mailing address. We collect this when you contact us for inquiries, book a session, or subscribe to our newsletter.
- Booking Information: When you book a photography session, we collect details such as the date, time, location, type of session, and any specific requirements or preferences you may have.
- Payment Information: If you make a payment for our services, we collect payment information such as credit card details or other payment method information. Please note that we use secure payment processors, and we do not store your credit card details on our servers.
- Photographs and Media: As a photography studio, we collect photographs and other media created during your sessions. These may include images of you, your family, or your event.
- Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data.
- Marketing Preferences: We collect information about your preferences for receiving marketing communications from us. This includes whether you have opted in to receive our newsletter or other promotional materials.
- Communications Data: We retain records of our communications with you, including emails, chat logs, and phone calls. This helps us provide better customer service and improve our services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To provide the photography services you have requested, including scheduling sessions, taking photographs, and delivering the final products.
- Communication: To communicate with you about your bookings, provide updates on our services, and respond to your inquiries.
- Payment Processing: To process payments for our services and manage billing.
- Marketing: To send you newsletters, promotional offers, and other marketing communications if you have opted in to receive them. You can unsubscribe from these communications at any time.
- Website Improvement: To analyze website usage data and improve the functionality and user experience of our website.
- Legal Compliance: To comply with legal obligations, such as responding to subpoenas or court orders.
- Business Operations: To manage our business operations, including accounting, auditing, and risk management.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online, such as payment details and personal data submitted through our website.
- Secure Servers: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.
- Data Minimization: We only collect and retain the personal information that is necessary for the purposes outlined in this Privacy Policy.
- Employee Training: We provide regular training to our employees on data protection best practices and security procedures.
4. Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, and marketing automation platforms. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Your Rights Regarding Your Data
You have certain rights regarding your personal information under data protection laws, including the General Data Protection Regulation (GDPR). These rights include:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we erase your personal information under certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes, such as to resolve disputes, enforce our agreements, and comply with legal obligations.
Specifically, photographs and media from your sessions are typically retained for archival purposes unless you specifically request their deletion. Payment information is retained in accordance with applicable accounting and financial regulations.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize your experience.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.
For more information about our use of cookies, please see our Cookies Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Luminous Lens Photography
224 South Michigan Avenue, Suite 1400
Chicago, IL 60604
Phone: (312) 872-5050
Email: [email protected]
You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. For information about how to contact the appropriate supervisory authority, please consult the website of the European Data Protection Board.