Terra Escapes Privacy Policy

At Terra Escapes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, book travel services through us, or otherwise interact with us. This policy is effective as of October 26, 2023.

Information We Collect

We collect various types of information from and about you, including:

• Personal Information: This includes your name, address, email address, phone number, date of birth, passport information, and other information that identifies you. We collect this information when you create an account, book travel services, subscribe to our newsletter, or contact us.
• Payment Information: When you book travel services, we collect payment information such as your credit card number, billing address, and other financial details. This information is processed securely by our payment processors.
• Travel Preferences: We collect information about your travel preferences, such as your preferred destinations, travel dates, flight preferences, hotel preferences, and other travel-related information. This information helps us to customize your travel experiences.
• Device Information: We collect information about the devices you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
• Usage Data: We collect information about how you use our website, such as the pages you visit, the links you click, and the searches you perform.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. Please refer to our Cookies Policy for more details.

How We Use Your Information

We use your information for various purposes, including:

• Providing Travel Services: To book and manage your travel arrangements, including flights, hotels, tours, and other services.
• Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
• Personalization: To personalize your travel experiences and provide you with recommendations tailored to your preferences.
• Marketing Communications: To send you newsletters, promotional offers, and other marketing communications. You can opt-out of receiving these communications at any time.
• Improving Our Services: To analyze usage data and improve our website, products, and services.
• Legal Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

How We Share Your Information

We may share your information with:

• Travel Suppliers: We share your information with airlines, hotels, tour operators, and other travel suppliers to book your travel arrangements.
• Service Providers: We share your information with service providers who assist us with payment processing, data analytics, email marketing, and other services.
• Business Partners: We may share your information with trusted business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your payment information and other sensitive data during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@terraescapes.com.

Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Terra Escapes
Attn: Privacy Officer
42 Maple Avenue, Suite 200
Oakville, ON L6J 2J2
Phone: +1 933-882-6259
Email: info@terraescapes.com

Terra Escapes is committed to ensuring the privacy and security of your personal data. We believe in transparency and providing you with control over your information. This Privacy Policy is designed to be clear and accessible, so you can easily understand how we manage your data. If there is anything in this policy that you find unclear or have questions about, please don't hesitate to contact our Privacy Officer, Eleanor Vance, at the contact information provided above. We value your trust and are dedicated to protecting your privacy.

In addition to the information provided above, it’s important to note that Terra Escapes utilizes third-party services to enhance your experience. These services include but are not limited to: payment processing through secure platforms like Stripe and PayPal, customer relationship management (CRM) systems like Salesforce to manage your bookings and preferences efficiently, and cloud storage solutions like Amazon Web Services (AWS) and Google Cloud Platform to securely store your data. These third-party services have their own privacy policies, which we encourage you to review. We ensure that all our third-party partners comply with applicable data protection laws and regulations, and we implement appropriate safeguards to protect your data when shared with these partners. Terra Escapes regularly reviews its third-party partnerships to ensure that your data is always handled with the utmost care and security.

Furthermore, at Terra Escapes, we may use your data for automated decision-making processes in order to personalize your travel experiences and provide you with tailored recommendations. For example, based on your previous bookings and expressed preferences, our system might automatically suggest specific destinations, accommodations, or activities that align with your interests. This is done to enhance your overall experience with Terra Escapes and ensure that you receive the most relevant information and offers. You have the right to object to automated decision-making and request human intervention in the process. Please contact our Privacy Officer if you wish to exercise this right or have any questions about our automated decision-making practices.